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PRIVACY POLICY
Who Are We
Contact Advantage Limited (Contact Advantage) is a company registered in Scotland under company registration number SC223411. Contact Advantage’s principal place of business is 1200 Bristol Road South, Northfield, Birmingham, B31 2RW which is the location of our data centre.

Contact Advantage is a wholly owned subsidiary of The Reynolds and Reynolds Company of Ohio.

This policy applies to all UK subsidiaries and trading divisions.

Relevant Individuals
Contact Advantage does not have a data protection officer. The responsible individuals are the Legal Counsel and the Director of Technology. Contact details are at the base of this page.

Processing of Personal Data
The majority of personal data handled by Contact Advantage arises from two sources. Firstly, there is personal data we hold upon our customers and prospects together with the personal data of their customers which we process upon their behalf. Secondly, the personal data of our employees and applicants for employment. Contact Advantage does not hold significant quantities of personal data, other than for employees.

Any processing of personal data is undertaken in satisfaction of the contractual relations Contact Advantage has with its customers and employees, and as such the legal basis for the processing is that it is necessary for the performance of a contract Contact Advantage and the individual have entered into, or it is necessary for compliance with a legal obligation of Contact Advantage.

Recipients of Data
Contact Advantage does not share personal data other than to complete necessary tasks, for example, the HR department will send personal data to Sage who operate our payroll, and our pension provider.

International Transfers
Reynolds group companies operate in France, Germany, Belgium and the Netherlands. The principal business is in the United States. Data is transferred between European countries and the US, where managerial and administrative functions are based.

The Reynolds and Reynolds Company was Safe Harbor compliant. Following the Schrems decision, Model Contract Clauses were signed between The Reynolds and Reynolds Company and its EU subsidiaries, including Contact Advantage. The Reynolds and Reynolds Company is evaluating the development of Privacy Shield with the intention of compliance.

Retention Period
Data retention is governed by the Information Retention Policy of Contact Advantage. Typically data will be held for the duration of the relevant contract and for a period of time following the termination of that contract, to allow Contact Advantage to comply with any statutory obligations.

Your rights over your personal data we may hold.

Subject access request
You have a statutory right of access to accessible personal data that we hold about you. In order to exercise this right, your application must be in writing for security reasons. Please write to the Legal Counsel at the address at the base of this page. Please refer to the information you wish to see giving dates if possible. We will not administer Subject Access Requests from a third party unless accompanied by a written authority of the individual who is the subject of the request.

Rights of rectification, erasure, processing restriction and portability
You have additional rights for any data that is held by Contact Advantage to be corrected (where such data is inaccurate), for any data to be erased (under certain circumstances) and for any processing of data to be restricted (under certain circumstances). You also have the right for any personal data concerning yourself to be transferred to another data controller.

Right to withdraw consent
If any data is held because you have consented to its processing by Contact Advantage, you may withdraw your consent for Contact Advantage to hold and process your data at any time. Contact us and state that your consent is withdrawn.

Right to complain
If you are not satisfied with the handling or processing of your personal data by Contact Advantage, you have the right to complain to the supervisory authority, whose details appear below.

Supervisory Authority
The relevant body for data protection in the UK is the Information Commissioner’s Office.

The address of the ICO is: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Full contact details can be found at https://ico.org.uk/global/contact-us/

Reynolds UK is registered with the ICO’s Register of Data Controllers under registration reference Z6171973.

Automated Decision Making
Contact Advantage does not utilise any automated decision making.

Contact Details
Contact Advantage Limited
1200 Bristol Road South
Northfield
Birmingham
B31 2RW

Legal Counsel: Andrew Partridge
E-Mail: andrew_partridge@reyrey.com

Managing Director of Reynolds and Reynolds: Rob Lewis
E-Mail: rob_lewis@reyrey.com

Telephone: 0121 483 2000
PRIVACY POLICY
Who Are We
Contact Advantage Limited (Contact Advantage) is a company registered in England and Wales under company registration number SC223411, with its registered office at Pavilion 2, 363 Helen Street, Glasgow G51 3AD. The Glasgow site is the main operating site for Contact Advantage and the location of our data centre is in Birmingham.

Contact Advantage is a wholly owned subsidiary of The Reynolds and Reynolds Company of Ohio.

This policy applies to all UK subsidiaries and trading divisions.

Relevant Individuals
Contact Advantage does not have a data protection officer. The responsible individuals are the Legal Counsel and the Director of Technology. Contact details are at the base of this page.

Processing of Personal Data
The majority of personal data handled by Contact Advantage arises from two sources. Firstly, there is personal data we hold upon our customers and prospects together with the personal data of their customers which we process upon their behalf. Secondly, the personal data of our employees and applicants for employment. Contact Advantage does not hold significant quantities of personal data, other than for employees.

Any processing of personal data is undertaken in satisfaction of the contractual relations Contact Advantage has with its customers and employees, and as such the legal basis for the processing is that it is necessary for the performance of a contract Contact Advantage and the individual have entered into, or it is necessary for compliance with a legal obligation of Contact Advantage.

Recipients of Data
Contact Advantage does not share personal data other than to complete necessary tasks, for example, the HR department will send personal data to Sage who operate our payroll, and our pension provider.

International Transfers
Reynolds group companies operate in France, Germany, Belgium and the Netherlands. The principal business is in the United States. Data is transferred between European countries and the US, where managerial and administrative functions are based.

The Reynolds and Reynolds Company was Safe Harbor compliant. Following the Schrems decision, Model Contract Clauses were signed between The Reynolds and Reynolds Company and its EU subsidiaries, including Contact Advantage. The Reynolds and Reynolds Company is evaluating the development of Privacy Shield with the intention of compliance.

Retention Period
Data retention is governed by the Information Retention Policy of Contact Advantage. Typically data will be held for the duration of the relevant contract and for a period of time following the termination of that contract, to allow Contact Advantage to comply with any statutory obligations.

Your rights over your personal data we may hold.

Subject access request
You have a statutory right of access to accessible personal data that we hold about you. In order to exercise this right, your application must be in writing for security reasons. Please write to the Legal Counsel at the address at the base of this page. Please refer to the information you wish to see giving dates if possible. We will not administer Subject Access Requests from a third party unless accompanied by a written authority of the individual who is the subject of the request.

Rights of rectification, erasure, processing restriction and portability
You have additional rights for any data that is held by Contact Advantage to be corrected (where such data is inaccurate), for any data to be erased (under certain circumstances) and for any processing of data to be restricted (under certain circumstances). You also have the right for any personal data concerning yourself to be transferred to another data controller.

Right to withdraw consent
If any data is held because you have consented to its processing by Contact Advantage, you may withdraw your consent for Contact Advantage to hold and process your data at any time. Contact us and state that your consent is withdrawn.

Right to complain
If you are not satisfied with the handling or processing of your personal data by Contact Advantage, you have the right to complain to the supervisory authority, whose details appear below.

Supervisory Authority
The relevant body for data protection in the UK is the Information Commissioner’s Office.

The address of the ICO is: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Full contact details can be found at https://ico.org.uk/global/contact-us/

Reynolds UK is registered with the ICO’s Register of Data Controllers under registration reference Z6171973.

Automated Decision Making
Contact Advantage does not utilise any automated decision making.

Contact Details
Contact Advantage Limited
1200 Bristol Road South
Northfield
Birmingham
B31 2RW

Legal Counsel: Andrew Partridge
E-Mail: andrew_partridge@reyrey.com

Managing Director of Contact Advantage: Rob Lewis
E-Mail: rob-lewis@contact-advantage.com

Telephone: 0121 483 2000
PRIVACY POLICY
Who Are We
Contact Advantage Limited (Contact Advantage) is a company registered in England and Wales under company registration number SC223411, with its registered office at Pavilion 2, 363 Helen Street, Glasgow G51 3AD. The Glasgow site is the main operating site for Contact Advantage and the location of our data centre is in Birmingham.

Contact Advantage is a wholly owned subsidiary of The Reynolds and Reynolds Company of Ohio.

This policy applies to all UK subsidiaries and trading divisions.

Relevant Individuals
Contact Advantage does not have a data protection officer. The responsible individuals are the Legal Counsel and the Director of Technology. Contact details are at the base of this page.

Processing of Personal Data
The majority of personal data handled by Contact Advantage arises from two sources. Firstly, there is personal data we hold upon our customers and prospects together with the personal data of their customers which we process upon their behalf. Secondly, the personal data of our employees and applicants for employment. Contact Advantage does not hold significant quantities of personal data, other than for employees.

Any processing of personal data is undertaken in satisfaction of the contractual relations Contact Advantage has with its customers and employees, and as such the legal basis for the processing is that it is necessary for the performance of a contract Contact Advantage and the individual have entered into, or it is necessary for compliance with a legal obligation of Contact Advantage.

Recipients of Data
Contact Advantage does not share personal data other than to complete necessary tasks, for example, the HR department will send personal data to Sage who operate our payroll, and our pension provider.

International Transfers
Reynolds group companies operate in France, Germany, Belgium and the Netherlands. The principal business is in the United States. Data is transferred between European countries and the US, where managerial and administrative functions are based.

The Reynolds and Reynolds Company was Safe Harbor compliant. Following the Schrems decision, Model Contract Clauses were signed between The Reynolds and Reynolds Company and its EU subsidiaries, including Contact Advantage. The Reynolds and Reynolds Company is evaluating the development of Privacy Shield with the intention of compliance.

Retention Period
Data retention is governed by the Information Retention Policy of Contact Advantage. Typically data will be held for the duration of the relevant contract and for a period of time following the termination of that contract, to allow Contact Advantage to comply with any statutory obligations.

Your rights over your personal data we may hold.

Subject access request
You have a statutory right of access to accessible personal data that we hold about you. In order to exercise this right, your application must be in writing for security reasons. Please write to the Legal Counsel at the address at the base of this page. Please refer to the information you wish to see giving dates if possible. We will not administer Subject Access Requests from a third party unless accompanied by a written authority of the individual who is the subject of the request.

Rights of rectification, erasure, processing restriction and portability
You have additional rights for any data that is held by Contact Advantage to be corrected (where such data is inaccurate), for any data to be erased (under certain circumstances) and for any processing of data to be restricted (under certain circumstances). You also have the right for any personal data concerning yourself to be transferred to another data controller.

Right to withdraw consent
If any data is held because you have consented to its processing by Contact Advantage, you may withdraw your consent for Contact Advantage to hold and process your data at any time. Contact us and state that your consent is withdrawn.

Right to complain
If you are not satisfied with the handling or processing of your personal data by Contact Advantage, you have the right to complain to the supervisory authority, whose details appear below.

Supervisory Authority
The relevant body for data protection in the UK is the Information Commissioner’s Office.

The address of the ICO is: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Full contact details can be found at https://ico.org.uk/global/contact-us/

Reynolds UK is registered with the ICO’s Register of Data Controllers under registration reference Z6171973.

Automated Decision Making
Contact Advantage does not utilise any automated decision making.

Contact Details
Contact Advantage Limited
1200 Bristol Road South
Northfield
Birmingham
B31 2RW

Legal Counsel: Andrew Partridge
E-Mail: andrew_partridge@reyrey.com

Managing Director of Contact Advantage: Rob Lewis
E-Mail: rob-lewis@contact-advantage.com

Telephone: 0121 483 2000
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